Information We Collect
When you visit or make a purchase from thetgcreations.com, we may collect the following types of information:
- Personal Identification: Name, email address, phone number, billing and shipping address.
- Payment Information: We do not store card details. Payments are processed securely via Razorpay / payment gateways that are PCI-DSS compliant.
- Order Information: Products purchased, order history, transaction IDs.
- Device & Usage Data: IP address, browser type, pages visited, referring URLs, time spent — collected automatically via cookies and analytics tools.
- Communications: Any messages or emails you send us for support or enquiries.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, and send order confirmations and shipping updates.
- To communicate with you about your purchases, returns, or any queries.
- To send promotional emails and offers — only if you have opted in. You can unsubscribe at any time.
- To improve our website, product offerings, and customer experience.
- To detect, prevent, and address fraud, security issues, or technical problems.
- To comply with applicable legal obligations.
Sharing & Disclosure
We do not sell, trade, or rent your personal information to any third parties. We may share your data only in the following limited situations:
- Logistics Partners: Shipping providers (e.g., Delhivery, Shiprocket) receive your name and delivery address solely to fulfil your order.
- Payment Gateways: Razorpay or similar processors receive payment data to complete transactions securely.
- Analytics Services: Tools like Google Analytics receive anonymised usage data to help us understand website performance.
- Legal Requirements: If required by law, court order, or governmental authority, we may disclose information as necessary.
Cookies & Tracking Technologies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include:
- Essential Cookies: Necessary for the website to function (cart, session management).
- Analytics Cookies: Help us understand how visitors interact with the site (Google Analytics).
- Marketing Cookies: Used by Facebook Pixel to show relevant ads. You can opt out via your browser settings or the Facebook Ad Preferences panel.
You can disable cookies in your browser settings at any time. Note that disabling essential cookies may affect your shopping experience.
Data Security
We implement industry-standard security measures to protect your personal data:
- SSL/TLS encryption on all data transmitted between your browser and our servers.
- Secure, access-controlled storage of customer records.
- We do not store full payment card numbers on our servers.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights
As a customer, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to legal and contractual obligations.
- Opt-Out: Unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly.
- Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at the details below. We will respond within 7 working days.
Third-Party Links
Our website may contain links to external websites (social media, partner brands, etc.). Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of third-party websites and encourage you to review their policies independently.
Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do:
- The "Last Updated" date at the top of this page will be revised.
- For significant changes, we may notify you via email or a prominent notice on our website.
We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:
Still have questions?
Our team is happy to help with any privacy concerns. We respond within 7 working days.
Write to Us